WARRANTY CONDITIONS
KiloVolt (hereinafter referred to as the “Company”) guarantees that its products (hereinafter referred to as “Products” or, in singular, “Product”) supplied to the Customer/Buyer shall be operational, compliant with stated technical specifications and free from manufacturing defects in material and/or workmanship, which may significantly reduce their usability or value. All warranty claims are limited to a period of 12 (twelve) months from the date of the Product shipment to the Customer/Buyer (hereinafter referred to as the “Warranty Period”). Any warranty claims shall be valid only if, among other conditions, the Customer/Buyer complies with the requirements and recommendations of Product operation, maintenance, storage and transportation which are stated in the relevant operating documentation supplied with the Product.
Products and components repaired and/or exchanged under warranty, are covered by the conditions of this Limited Warranty for the remaining duration of the Warranty Period or for 60 days from the date of the repaired/exchanged Product is shipped to the Customer/Buyer even if this period exceeds the Warranty Period relating to the Product, whichever is longer.
All products and components replaced under warranty obligations become the property of the Company.
All decisions as for the fulfilment of the obligations under warranty are made by the Company exclusively.
The Company reserves exclusive right to make amendments and additions to this Limited Warranty Conditions and Conditions as well as change the Warranty Period. This limited warranty is exclusive and exhaustive. The Company does not provide any other warranties, expressive or implied, beyond the scope of the Limited Warranty Conditions and Conditions outlined here.
EXCEPTIONS AND LIMITATIONS
The warranty applies only to the Products officially purchased and paid for by the Customer/Buyer in full, having a complete set of original accompanying documents.
The warranty does not cover maintenance work (both periodic and ad hoc), calibration and adjustment, replacement of consumables and Product setup. It is expected that the Customer/Buyer performs the abovementioned work independently, as appropriate, on a mandatory basis and strictly in accordance to the relevant requirements set out in the user manual supplied with the Product.
As part of carrying out any work under warranty, the Company reserves the right to erase, adjust or update any data stored in the internal memory of Products or on any other media returned to the Company with the Products.
The Company will not be responsible for the loss of any items which were not included in original scope of supply of the Product, but which were returned to the Company with the Product.
The Company does not accept any responsibility for losses (actual damage or loss of profit), property damage as well as any other direct or alleged damage which can be caused or alleged to have been caused by failure of the Product and/or its repair or exchange according to this Limited Warranty Conditions and Conditions.
MAKING A WARRANTY CLAIM
Before raising a warranty claim, the Customer/Buyer should study the user manual carefully and make sure the Product is in fact faulty and that such fault is covered by this Limited Warranty. If during the technical examination the Company finds that the warranty claim has no ground, the Customer/Buyer may be responsible for reimbursing the Company all expenses related warranty claim consideration.
Warranty claims shall only be considered if the Customer/Buyer acts in accordance with the requirements set forth in the Product’s user manual, meets the conditions and conditions of this Limited Warranty and follows the recommendations given by the Company. When raising a claim under warranty, the Customer/Buyer is obliged to inform the Company of the true cause of the Product failure; if the true reason is unknown, the Customer/Buyer must assist the Company’s specialists in identifying the causes of the Product failure.
To obtain the warranty, the Customer/Buyer must undertake the following:
• submit a claim to the Company in including the model and serial number of the Product as well as the detailed failure description. If necessary, the description can be accompanied with illustrative photo and/or video materials. The claim should to be submitted in one of the following ways:
– an e-mail to: [email protected];
– letter of claim in messengers by phone: +48 500 042 061.
• in coordination with the Company, send the Product for repair or replacement. The product returned to the Company should be completely clean of any type of contamination, in the original packaging and in the complete set, including all accompanying documentation (quality certificates, metrological certificates, etc.) which was included in the Product original scope of supply.
In case the Customer/Buyer violates the abovementioned rules, the Company reserves the right to refuse the warranty claim.
Timelines of warranty repairs are established by the Company in accordance with applicable laws and depending on the type and complexity of the fault.
After the Warranty Period or in void warranty cases, the Company carries out any service, diagnostics, repairs and maintenance of the Products on a paid basis only.